Shipping policy

SHIPPING POLICY

Last updated: July 22, 2026

Areas served
LOMEAR delivers to the destinations offered at checkout. A complete and accurate address is required for shipping.

Processing and delivery
Orders are generally processed within 1 to 2 business days. The shipping method, cost and delivery estimate available for your address are shown before you confirm your order and repeated in the confirmation. Unless a different timeframe has been expressly accepted, delivery takes place no later than 30 days after the order.

Tracking
When tracking is available, it is sent to the email address provided when ordering. Activation may take a short while after shipment.

Incorrect address or unclaimed package
The customer must check their details before confirming the order and promptly report any error to contact@lomear.com. If the package has already shipped, a change is not always possible. The cost of a reshipment made necessary by an incorrect address or an unclaimed package may be charged, unless the error is attributable to LOMEAR or the carrier.

Delay or non-delivery
In case of delay, contact us at contact@lomear.com. When the announced timeframe is exceeded, the consumer may request performance within an additional reasonable period and then, under the conditions provided by law, cancel the order. Amounts due are then refunded within the legal deadlines.

Damaged package or missing item
Check the package on receipt. In case of damage, a missing item or an incorrect product, contact us promptly with the order number and any useful photos. Rights under the legal guarantee of conformity remain fully applicable.

Taxes and fees
Applicable fees are shown before payment. For delivery outside the shop’s usual tax zone, duties or taxes may be requested by local authorities where they are not collected at checkout.